Last updated: 12/01/2026

Art Haus (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share your information when you visit www.art-haus.co.uk (the “Site”) or purchase from us.

Who we are

Art Haus
Email: andy@art-haus.co.uk
Address: 198 Kenrick Road, Nottingham UK
(“Data controller” for the purposes of UK data protection law)

What personal data we collect

We may collect and process the following information:

Information you provide to us

  • Name, billing and delivery address
  • Email address and phone number
  • Order details (items purchased, order value, delivery notes)
  • Messages you send via forms or email

Information collected automatically

  • Device and browser information
  • IP address
  • Pages visited and actions taken on the Site (via cookies/analytics)

Payment information
Payments are processed by third-party payment providers. We do not store full card details on our servers. Payment providers may collect payment card or account details to process your transaction.

How we use your data

We use your information to:

  • Process and fulfil orders, including delivery and customer support
  • Communicate with you about your order (e.g., confirmations, dispatch updates)
  • Respond to enquiries and provide support
  • Improve our Site, products and customer experience
  • Prevent fraud and keep the Site secure
  • Send marketing emails only if you have opted in (you can unsubscribe any time)

Legal bases for processing

Under UK GDPR, we rely on these legal bases:

  • Contract: to process and deliver your order
  • Legitimate interests: to run and improve our business, prevent fraud, and provide customer service
  • Consent: for marketing communications and non-essential cookies
  • Legal obligation: where we must keep records for tax/accounting or comply with law

Cookies and similar technologies

We use cookies to make the Site work and to understand how visitors use it. Some cookies are essential for the Site to function; others (e.g., analytics/marketing cookies) are used only with your consent.

You can manage your cookie preferences using the cookie banner and/or your browser settings.

Who we share your data with

We share personal data only when necessary, including with:

  • Payment processors (to take payment securely)
  • Delivery/courier services (to deliver your order)
  • Website hosting and IT providers (to operate the Site)
  • Analytics providers (e.g., Google Analytics) to understand Site usage
  • Email marketing providers (only if you subscribe to marketing emails)

These providers process data on our behalf or as separate controllers, depending on the service.

International transfers

Some service providers may process data outside the UK. Where this happens, we use appropriate safeguards (such as the UK Addendum to Standard Contractual Clauses) to protect your information.

How long we keep your data

We keep personal data only as long as necessary:

  • Order and invoice records: typically for 6 years (for tax/accounting)
  • Customer service messages: as long as needed to resolve your enquiry and maintain records
  • Marketing subscriptions: until you unsubscribe or ask us to delete your data
  • Analytics data: retained according to the settings in our analytics tools

Your rights

You have rights under UK data protection law, including:

  • Access to the personal data we hold about you
  • Correction of inaccurate data
  • Deletion of your data (where applicable)
  • Restriction or objection to processing (in certain cases)
  • Data portability (in certain cases)
  • Withdrawal of consent (where processing is based on consent)

To exercise your rights, contact andy@art-haus.co.uk.

Marketing preferences

If you opt in to receive marketing emails, you can unsubscribe at any time using the link in any email, or by contacting us at andy@art-haus.co.uk.

Security

We take reasonable measures to protect your information. No method of transmission or storage is completely secure, but we work to protect your data against unauthorised access, loss or misuse.

Third-party links

Our Site may contain links to third-party websites (e.g., social platforms). We are not responsible for their privacy practices. Please review their policies before providing personal data.

Complaints

If you have concerns about how we handle your data, please contact us first and we will try to resolve it. You also have the right to complain to the UK Information Commissioner’s Office (ICO).

Changes to this policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.