Returns accepted: Yes (non-fault returns accepted)

Return window: 14 days from delivery

Refund processing time: Within 14 days of receiving return / proof of return

Exchanges: Not offered

Refund and Returns Policy

At Art Haus, every piece is carefully created, packed and dispatched with clear product descriptions and photography to help you choose confidently.

This policy applies to original artworks and prints purchased via the Website checkout. Commissioned artworks are agreed separately via enquiry and will have their own terms confirmed at the time of booking.

1) Change of mind cancellations (UK consumer reminder)

If you are a UK consumer buying online, you generally have the right to cancel your order within 14 days of receiving your item, for any reason.

To cancel, email andy@art-haus.co.uk with your order number within 14 days of delivery.

Returning items (change of mind):

• You must return the item within 14 days of telling us you want to cancel.
• For faulty or damaged items, customers may need to pay return postage initially; we will reimburse reasonable return shipping costs once the issue is confirmed (or provide a return label where possible).
  
• Please return items in their original condition and packaging (where reasonably possible) and use a tracked/insured service.
• We may reduce the refund if the item is returned in a condition that results in loss of value (for example, due to damage or inadequate packaging).

Refund timing: We will process your refund within 14 days of receiving the returned item (or proof of return).

Condition of returns and deductions

Returned items must be in their original condition and packaging (where reasonably possible).
If an item is returned damaged or shows signs of use that reduce its resale value, we may make a reasonable deduction from the refund (up to 20% of the product price) to reflect that loss of value.

2) Cancelling before dispatch

If you contact us before dispatch, we may be able to cancel your order and refund you in full. Once an order has been dispatched, the policy above applies.

3) Damaged, faulty, or not as described

If your order arrives damaged, faulty, or not as described, we will put it right in line with your statutory rights.

Please contact us as soon as possible (ideally within 48 hours) with:

• your order number
• a brief description of the issue
• clear photos of the item and packaging (including the label if possible)

Tip: Please inspect deliveries promptly and keep all packaging until the issue is resolved.

4) Exchanges

We do not offer exchanges. (Faulty/damaged items are handled under section 4.)

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